Please click on the desired links below to view Sandy's articles, white
papers and tip sheets on various topics of importance to your organization.
A Sampling of Customer Service articles
Want to Give WOW Service? Don't Make Customers Work for It!
Are You Missing Opportunities to WOW?
You Never Get a Second Chance to Make a SECOND Impression
When It Comes to Customer Service, It's the Little Things That Make a Difference
Want to Give Great Customer Service? Don't Make Your Customers Work For It!
How to Improve Credibility With Customers
Is Your Company a Great Choice... or Simply the "Lesser of Two Evils"?
WOW Communication is Clear, Consistent... and There!
Has Customer Service Gone From Great to "Geek"?
A Sampling of Leadership, Respect, Success and General Workplace Motivation articles
The Crucial Difference Between Being Accountable and Taking Ownership
Great Leaders Have an Overarching Vision but Pay Attention to the Little Things
Why Are They Lining Up to Work For Him?
Ensuring Executive Recognition has High Impact
What To Do when You're Being Disrespected
Being Disrespected? Keep Your Eye on the Goal!
Always Do the Right thing... Even When You Think it Doesn't Matter
New Year Resolutions... Why Don't We Just Do Them Already?!
Do It Now... Create a WOW!
Is Procrastination Killing Your Dreams?
Skate Where the Puck Is Going
One of Sandy's leadership tips was also included in an article on leadership in Inc. Magazine. Read full article here.
A Sampling of Marketing and Sales articles
Are Your Salespeople "Practicing" on Your Prospects?
Are Your Marketing Materials Boring or Brilliant?
Your Full Value - Do Your Customers Know It?
Good, Fast, Cheap
Do You Know the Lifetime Value of Your Customers?
Are Your Services Top-of-Mind?
For Customer Service Reasons, As Well As Your Own Protection, Document, Document, Document!
Is the Electronic Age Thwarting Your Goal Achievement Success?
You Can Have Sales Success, Even in Slowing Markets!
What You Really Need to Know About the National Do Not Call Registry
(published on Entrepreneur.com, November,
Clauses - in Real Estate?
Customer Service Tips Anyone Can Use
Dynamite Risk-Taking Tips Anyone Can Use
Goal-Setting Tips Anyone Can Use
Technology Tips Anyone Can Use
Dynamite Sales Tips Anyone Can Use
Radio and Television Appearances
PDF file containing a list of Sandy's media appearances
To book Sandy for a media appearance, or for information regarding her speaking and training services, please e-mail us or call us at 407-856-1188.