Helping leaders connect with team members ~ Helping team members connect with customers
Jack Welch had it right when he said, “Before you’re a leader, it’s all about growing yourself. Once you become a leader, it’s all about growing others.”
However, there’s one more piece that must be added to that equation: “Don’t forget to keep growing yourself!”
Self-awareness is at the heart of successful and authentic leadership. Not only does higher self-awareness directly lead to better decisions on the part of the leader, but it directly flows to the bottom line of the organization. Research shows that high performing companies employ professionals who exhibit higher levels of self-awareness, while poor performing companies are 79% more likely to have leaders with “blind spots” (skills they cite as one of their strengths which co-workers cite as one of that leader's weaknesses).
And here's a very interesting situation:
Sandy has worked with many associates at the mid- and front-line service level who feel their leaders don't know them, don't care to know them, don't appreciate what they do, and won't give them opportunities to engage...
On the other hand, she has worked with many leaders who wish their people would volunteer more, contribute at a higher level and show a little enthusiasm for their work...
... often within the same company! So, if one group wants to contribute (but feel they're not getting opportunities to do so) and the other group wants them to contribute (but feel they're not trying)... something's getting disconnected in the middle! In other words, it's a blind spot that must be overcome.
Sandy delivers interactive programs for:
- leaders at evey level: executives, managers and supervisors.
- administrative professionals who lead from behind the scenes, often without title or rank.
- front-line customer service professionals.
Her high impact content:
- helps attendees close the gap between "knowing" and "doing" (we all KNOW what to do, but most of us just don't do it - consistently), encouraging them to reach higher and take ownership of their role and contribution to the organization’s success.
- helps leaders find ways to make their teams feel “safe” to take the appropriate risks necessary to contribute at the highest levels, and helps them understand the critical difference between "trying to succeed" and simply "trying not to fail."
- teaches the important concepts of authentic leadership, service and respect, and the vital difference between "human duties" and "job duties."
- offers practical ideas and proprietary tools and templates to help you recognize the nuances that will move your organization from “OW!” to “WOW!”
Through real-life corporate and entrepreneurial experience and knowledge, as well as entertaining stories, humor and examples, Sandy shows attendees how to proactively identify the nuances that create WOW experiences for team members and customers alike. She helps attendees look at the people, policies and processes operating in their organization and shows them how to immediately apply a few simple WOWplace Rules that can help them close the gaps, re-engage and re-inspire all team members to take ownership for creating extraordinary results.
Thus, her customized programs, as well as her new book, “Turn Your Workplace Into a WOWplace” are overflowing with practical ideas and creative tools, templates and illustrative stories.
Sandy’s dynamic speaking style has also been described by those who have seen her as EI-EI-OH! (Enthusiastic, Inspiring, Energetic and Informative - OH)!
Contact Sandy today to help put the fun in your FUNction, the "Human" in your resources... and turn your workplace into a WOWplace!