Sandy's high impact content focuses on the human concepts of WOW leadership and service, and the systems and processes necessary for them to succeed.
She delivers her programs with a dash of fun, story-telling and humor that inspire attendees to reach higher and take ownership of their role in the success of everyone in the organization!
Sandy has spent over 35 years working in both the corporate environment and as a small business owner. During that time, she also gained a substantial background in systems analysis and training, so she understands the interrelated people and systems challenges companies face.
Therefore, in addition to the "fun" aspects of creating unique and exceptional experiences, her programs also focus on the everyday, consistent WOWs of:
Leadership and Communication: because the way we interact with each other is a critical component in building relationships. In addition, it does no good to have policies and procedures in place if no one knows about them (or knows how to communicate or use them properly).
Empowerment: because it does no good for anyone to know about those policies and procedures if they are not empowered to use them to create WOW experiences for customers and each other; if they don’t feel “safe,” respected and valued enough to implement them; and if they are not rewarded for doing so.
Alignment: because no one will take ownership of their role in the organization’s success, and utilize those policies and procedures, if they don’t know why they’re doing it.
Sandy uses “whole brain” thinking to customize every keynote and conference presentation and identify each organization's unique opportunities for creating WOW experiences. The benefit for clients is that she uses her creative side to develop interesting content for interactive programs that help participants develop a culture of continuous learning, values and service. She also uses her logical side to help them identify gaps in policies, procedures, tools, and communications that may be preventing team members from engaging and delivering WOW experiences.
Her customized training programs, as well as her new book, “Turn Your Workplace Into a WOWplace” offer creative tools, templates and illustrative stories that engage people to learn and take ownership for helping achieve top and bottom line goals.
Contact her today to find out how to turn your workplace into a WOWplace!